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Welcome

Frequently Asked Questions

The 'FAQ' section includes answers to common questions, 'tips and tricks' and solutions to difficulties that users have previously encountered.

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Access codes are six "words" long and will look something like this:
LSWMWL-ATOLL-UMBELL-SIDED-TOPAZ-VEXES
You do NOT need to enter the dashes as you redeem your access code.
The access code is case-sensitive so be sure to type each character exactly as it appears in your Access Code Card or your confirmation email if you purchased access online.
Each access code can only be redeemed once when you register. The access code is only needed to register. It is not needed to log in. You will set up a Login Name and Password when you register.
Check to make sure your access code has not been redeemed already. Click on this link to check http://register.pearsoncmg.com/reg/register/reg1.jsp.
If you are sure your access code has not been redeemed and you are still having problems, please contact Technical Product Support.

If you know your e-mail address and/or your login name, you can request that your login name and password be sent to you in an email. Click on this link to request your login name and password: https://register.pearsoncmg.com/forgotlogin/forgotLogin.fl Or Simply click on the "Forgot Your Login Name / Password" link on the log in page.
If you continue to have problems, please contact Technical Product Support.

Most instructors will ask you to join a course. This allows them to view your work. To do this, you will need a “Course ID,” which your instructor will give to you. The Course ID looks something like this: Holmes532584L.
Check with your instructor to make sure you have the correct Course ID and if he or she has made the course available to students.
The Course ID is case sensitive so be sure to enter each character exactly as it appears.
Be sure to enter the number zero “0” or the letter "O" correctly. These are often confused. In general, a "0" will be surrounded by other numbers and an "O" will be surrounded by other letters.
Try doing a search for your instructor by their last name. Enter your instructor's last name in the search box and click "search." Be sure to spell your instructor's name correctly.
If none of the above steps have solved your problem, it is possible you have registered under the wrong product, and therefore do not have access to your instructor's course. Confirm with your instructor which product you should be using.
If you continue to have problems, please contact Technical Product Support.

Make sure your web browser window is "maximized" and takes up your entire computer screen. There are many ways to do this, but often there will be "minimize", "maximize", and "close" icons on the top right of your browser window. Click on the "maximize" icon.
Longman online products are designed to work effectively with screen resolution set at 1027 by 768. Change your computer's display settings to resolve the problem.

To do this, click on Start --> Control Panel --> double click on Display Settings. Change screen resolution to 1027 by 768 pixels.

If you did not receive a confirmation email after you registered, first be sure that you check your Junk/Spam folders to make sure the email was not filtered. Second, please go to the Account Summary page at: https://register.pearsoncmg.com/userprofile/ and login to ensure that you entered your email address correctly when you registered.
If you continue to have problems, please contact Technical Product Support.