Interactive CD-ROMs Support

Business Connections Longman English Assessment (LEA)
First Certificate Gold Interactive (FC Gold) Longman English Interactive (All Levels)
Grammar Express Basic (All Levels) Market Leader Interactive
FC Gold Interactive TOEIC® Preparation Interactive
Focus on Grammar Interactive (Version 2) Talking Business Intermediate
Fundamentals of English Grammar Understanding and Using English Grammar Interactive (AZAR)
Top Issues: Top Resources:

Installation Instructions
Click on the version of the course you have purchased:
Version 1 CD-ROM (1 CD-ROMs)
Version 2 CD-ROM (2 CD-ROM)

Download Update
We have created updates to resolve some common issues (CD-ROM expiry error message, Shockwave, Flash, Java, Quicktime, Role Play, Windows ActiveX, "Please close all browser windows..." error messages). Please install the update to resolve these issues.

Please note: Java 1.4.1 must be installed on your machine prior to running this update. Click here for more information.
Click on “Download Now” for the course (s) your have installed and then click on "Run” .

  • Longman English Interactive 1-4 US
  • Understanding and Using English Grammar Interactive (AZAR)
Download Now [66.4 MB]
  • Longman English Interactive 1-4 UK
Download Now [55.8 MB]
  • Business Connections
  • First Certificate Gold Interactive (FC Gold)
  • Grammar Express Basic
  • Longman English Assessment
  • Market Leader Interactive
  • Talking Business Intermediate
  • TOEIC® Preparation Interactive
Download Now [39.8 MB]
  • Focus on Grammar Levels 1-5

Please follow these steps to run the updater after you complete the installation:

  1. Click on Start --> Programs --> Longman CD-ROMs - [version] --> [course name] --> Update [course name]
  2. The updater will install automatically.
  3. Click on the Done button when completed.

Note: If you have installed the network version, please run the updater on the each client and server computers.


Contact Technical Support
(Technical questions)


Submit Technical Request Form or email your questions to EPsupport@pearsoned.com

E-mail Hours
24 hours, 7 days a week
Contact Customer Service
(Non-technical questions)


Find U.S. Ordering Information
(If you are outside the U.S., please contact your local Pearson office for prices and availability.)

Find your local contact person
Within the United States
Outside the United States

Request a desk copy
(Note: Desk copies are available for U.S. titles only, shipping to U.S. school addresses only.)
Ask a Question (Editorial or Marketing)
Give Us Your Opinion
Request Customer Service

How-to (FAQ's)

  15. The program freezes the Internet browser on certain pages. How can I resolve the browser freezing problem?
  22. I keep getting this error message "This Longman CD-ROM has expired. For assistance, please contact your local Pearson/Longman Representative."
  1. I have completed the installation of the demo CD-ROM, but I only see one Sample Unit, for one level of Longman English Interactive. Where are the samples for the other levels?

    Each Sample Unit, for each level of Longman English Interactive, and for Longman English Assessment, must be installed separately. Please follow the installation instructions to complete each installation.

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  2. I have received an error message about QuickTime (or Java, Shockwave, or Flash). What should I do?

    Issue
    QuickTime, Java, Shockwave, and Flash are free plug-ins (software) necessary to view our courses. An error message means that one of these plug-ins may not be installed--or may be incorrectly installed--on your computer.

    Solution
    • Install latest plug-in now: (QuickTime | Flash | Shockwave | Java | Adobe)
    • After installing the latest plug-in, please run the update. Click here to download the update. After downloading the update, follow the instructions on the screen.

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  3. Network and Lab Workstation version only: What is an Access File? If I get an error message about an Access File, how do I resolve that issue?
    Issue
    An Access File must be installed to run a Longman CD-ROM course. A Longman representative e-mails an Access File to a customer once the customer has registered the CD-ROM purchase at: http://www.longman.com/ae/multimedia/register_bridge.htm
    Solution
    If you do not have an Access File already, click here to register your purchase now.
    If you already have an Access File and you have installed the course, follow these steps to install the Access File:
    • Save the Access File to a location on your computer that is easy to find (for example, the desktop).
    • Start the Administrator Tool by clicking Start > Programs > [Course Name] > Administrator Tool.
    • Log in and then click the "Install Access File" link.
    • Browse to select the Access File from your computer's desktop, and then click Save. A confirmation message will appear to tell you if the installation was successful.
    However, if you see an "Access File is not valid" error message, it may be that the file was edited or is intended for another course. For further assistance, click here to Contact Us.
    Please Note: Do not modify Access Files. If you edit an Access File, it will not work.

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  4. When I try to start the Longman program, a browser opens and then closes suddenly. How do I resolve this issue?
    Issue
    Longman CD-ROM courses start by opening one browser window, which then opens another "pop-up" browser window. If you have pop-up blocker software (for example, provided by MSN, Yahoo!, Google, etc.) on your computer, that software may conflict with the Longman CD-ROM course.
    Solution
    Our latest update resolves this issue. Click here to download the update. After downloading the update, follow the instructions on the screen.

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  5. Sun's Java 1.4.1_01 is a system requirement. What if my computer has a different version of Java?
    Issue
    During installation, the system detects whether your computer has Sun's Java 1.4.1_01 plug-in.
    If your computer has Sun's Java 1.4.1_01 already, then it will not be installed again. If your computer does not have Sun's Java 1.4.1_01, then it will be installed automatically at the end of the Longman course installation.
    If your computer has a different version of Java, that version will not be removed automatically. Most Java versions are compatible with Sun's Java 1.4.1_01, but some versions may be incompatible.
    Solution
    If you computer does not have the Java 1.4.1_01 installed, click here to download and then install then install the plug-in. After installing Java 1.4.1, install our latest update (click here to download update). When you are done installing Java 1.4.1 and the update, try the use the course by double clicking on the course icon from your desktop.

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  6. After starting the program by double-clicking the course's desktop icon, why does the browser get stuck and nothing happens? The address bar in the browser shows "testjavaplugin.html".

    This issue has the same solution as the previous issue.

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  7. Why do I constantly see the "Problem with Shockwave" error page even though Shockwave is already installed on my computer?
    Issue
    This error could be a folder permissions or Shockwave incompatibility error.
    Solution
    Our latest update resolves this issue. Click here to download the update. After downloading the update, follow the instructions on the screen.

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  8. On Role Play pages, I get an "8221 File not found" error. How do I resolve this issue?
    Issue
    This error occurs on certain computers that have Shockwave 10. Macromedia released Shockwave 10 after the Longman products were released with Shockwave 8.5.1.
    Solution
    Our latest update resolves this issue. Click here to download the update. After downloading the update, follow the instructions on the screen.

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  9. On Role Play pages, I get an "8224 File permission. Device in use" error. How do I resolve this issue?
    Issue
    This error occurs on certain computers whose Shockwave plug-in installation folder does not allow non-administrator Windows users to access it with Read/Write permissions.
    Solution
    Our latest update resolves this issue. Click here to download the update. After downloading the update, follow the instructions on the screen.

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  10.  On Role Play pages, I get one of the following errors. How do I resolve these issues?
    •  "Director Player Error"
    • "This application requires an Xtra (QuickTime) that either does not exist or failed to initialize properly. Please make sure the appropriate Xtras are in the Xtras folder(s)."
    • "This Shockwave movie has errors that have caused playback problems. Please contact the author of this content regarding this problem. Shockwave is unable to continue."

      Issue
      Macromedia released Shockwave 10 after the Longman products were released with Shockwave 8.5.1. Having both Shockwave versions on the same computer may cause conflicts and affect certain exercises, such as the Role Play and Grammar Coach exercises.
      Solution
      Our latest update resolves this issue. Click here to download the update. After downloading the update, follow the instructions on the screen.

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  11.  Network version only: Why does the program get stuck on the "Loading Course. Please Wait." window when I start the course or Teacher Tool or Administrator Tool?

    Issue
    This error may be caused by an incorrect mapping of the client computer to the server on which the course is installed.
    Solution
    When mapping the client to the server, map to a network folder that is a parent folder (at least one directory level above) of both the server installation folder and the student data folder.

    *** UNC Path is not supported. Example: \\ServerName\ComputerName\SharedFolder
    For example, let us assume that the server installation folder is named "Longman CD-ROMs (Server Installation)" and the student data folder is named "Student Data."
    If the drive letter chosen for the mapping is "G,"

    Correct: Map to "G:\Map_to_here" where "Map_to_here" is a parent folder that contains "Longman CD-ROMs (Server Installation)" and "Student Data." See the screenshot example below.


    DO NOT map directly to "G:\Map_to_here\Longman CD-ROMs (Server Installation)" or "G:\Map_to_here\ Student Data."

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  12. Network version only: I am getting a "Close all browsers" error message when I enter the course or Teacher Tool or Administrator Tool. The server and client installations were successful. How do I resolve this issue?

    This issue has the same solution as the previous issue.

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  13. Network version only: Why can't I delete classes? The page simply refreshes and the selected class remains in the dropdown box.

    Issue
    When the user information is entered and the Save button is clicked, the data are saved to the "Student Data" folder (whose location was chosen during the installation) on the server.
    Solution
    The error message results when certain access permissions on the particular folder are not available for the user. The specific required permissions are Create Files, Create Folders, Write Attributes, and Write Extended Attributes. These permissions can be assigned by following these steps:

    A. Locate and navigate to the Student Data folder on the server computer.
    B. Right-click on the Student Data folder and select Properties.
    C. Select the Security tab, and then click the Advanced button.
    D. Deselect the checkbox at the bottom of the dialog box whose label says "Allow inheritable permissions from parent to propagate to this object." (This message varies on different operating systems.)
    E. When a security window appears, select the Copy option.
    F. Select the "User Group" (students) for whom the access permissions need to be modified.
    G. Click the Edit button.
    H. In the "Apply onto" dropdown list, change the selection to "This folder, subfolders and files."
    I.     Make sure that all the listed permissions have their Allow checkbox checked.
    J. Click Apply and OK to save the changed settings on all three open dialog window

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  14.  Network version only: Why do I get the "Close all browsers" error message when I try to create a new user or class?

    This issue has the same solution as the previous issue. 

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  15. The program freezes the Internet browser on certain pages. How can I resolve the browser freezing problem?
    Solution
    This is a QuickTime Player issue. Please install the latest version of QuickTime Player 7.1.3. Click here to download the QuickTime Player.
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  16.  Why can't I hear the audio in some activities?
    Issue
    The QuickTime plug-in is used to play most of the audio in the course. If you cannot hear audio in an activity, you may be able to resolve the issue by changing a certain QuickTime setting.
    Solution
    Our latest update resolves this issue. Click here to download the update. After downloading the update, follow the instructions on the screen.

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  17. When I double-click "install.exe," nothing happens. How can I resolve this issue to install the course?
    Issue
    The Longman courses use globally accepted installation software called "Install Anywhere." There are no known issues at this time preventing the custom built installer from functioning properly.
    Solution
    There are a few suggestions that can be made to verify if the operating system environment is adequate for the software installation.

    A. Make sure the person installing the software is logged in with administrator privileges.
    B. Make sure that all latest security and critical updates for the operating system and Internet
    C. Explorer have been installed from the Windows Update website. In Internet Explorer, select "Tools" and then "Windows Update" to access that website.
    D. Make sure there are enough system resources (CPU and RAM) available for the installer to execute. Other programs may be running in the background, using up a majority of the resources.
    E. Make sure there is enough disk space for the installer to first extract its contents and secondly copy over the complete Longman course to the computer's hard drive.
    F. If you have programs on your computer that prevent executable from running, example Deep Freeze or Windows DEP (for Windows 2003 server), please add our executable file to the exception list.


    Windows 2003 DEP Configuration:
    If you are logged on as an administrator, you can manually configure DEP to switch between the OptIn and OptOut policies by using the Data Execution Prevention tab in System Properties.

    The following procedure describes how to manually configure DEP on the computer:

    1. Click Start, click Run, type sysdm.cpl, and then click OK.
    2. On the Advanced tab, under Performance, click Settings.
    3. On the Data Execution Prevention tab, use one of the following procedures:
      1. Click “Turn on DEP for essential Windows programs and services only” to select the OptIn policy.
      2. Click “Turn on DEP for all programs and services except those I select” to select the OptOut policy, and then click Add to add the programs that you do not want to use the DEP feature.
    4. Click OK two times.

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  18. How can I find the Orientation?
    The Orientation is on the Course Home page and/or the Course Outline page. The first time you enter the course, you arrive the Course Home page. On this page, there is a link to the Orientation.
    After you have begun the course, you may return to the Orientation by following these steps:

    A. Start the course.
    B. Click on the "Course Outline" link at the top of the screen.
    C. Click on the first link, "Course Home."
    D. Click on the "Orientation" link

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  19.  How may I send feedback about the course?
    If you have feedback, please click here to Contact Us. We appreciate all the feedback we receive. It helps us make sure we are constantly improving our CD-ROM courses.

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  20.  How do I uninstall this course?
    Click Start > Programs > Longman CD-ROMs. Select the name of the course and then select "Uninstall."
    Note: Deleting the course's desktop icon will not uninstall the course from your computer. The desktop icon will be removed automatically as part of the uninstallation process.

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  21.  How do I contact Technical Support?
    If you would like to contact our product support technician, please email us at EPSupport@pearsoned.com. One of our technicians will reply to your email in 24 hours.

    Or, you may call us. Within the United States, dial 1-877-546-5408. Outside of the United States, dial +1-914-287-8980. Our hours of operation are 9:00 to 17:00 (Eastern Standard Time).
  22. I keep getting this error message "This Longman CD-ROM has expired. For assistance, please contact your local Pearson/Longman Representative."

    Solution
    Our latest update resolves this issue. Click here to download the update. After downloading the update, follow the instructions on the screen.

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